Question 1

What are your operating hours?

Accepted Answer

Monday to Friday from 6am to 6pm.

Question 2

How many dogs are at daycare per day?

Accepted Answer

We currently have a maximum capacity of 30 dogs per day, as we want to guarantee that each pup is provided with the personalised care.

Question 3

Do you send updates or photos of my dog throughout the day?

Accepted Answer

We want to make sure that all pawrents are kept up to date with all the daycare fun, and we provide frequent photo and video updates on our Instagram stories (@fairfield_doggydaycare).

Question 4

How can I prepare my dog for their first day at daycare?

Accepted Answer

To set your pup up for success, we recommend organising a trial meet and greet to familiarise them with the daycare environment. A morning walk before drop-off can help burn off excess energy and ease any initial excitement. Be sure to pack any necessary items, and a favourite comfort item if your dog is prone to anxiety. Most importantly, stay positive—dogs pick up on emotions, and a confident, calm farewell can make all the difference in helping them settle in!

Question 5

Do I need to make a reservation for my dog, or can I drop them off anytime?

Accepted Answer

We prefer all pawrents to make a reservation for their pup through our booking platform, Revelation Pets, which you can find by clicking the ‘Book Now’ button on our website.

Question 6

Will my dog be grouped with other dogs of similar size and temperament?

Accepted Answer

In our experience, we find that size does not necessarily dictate playfulness, and it is brilliant for dogs to socialise with a wide range of other pups. However, we understand that not every dog wants to play 24/7, so we generally split into two groups of very active pups, and more chilled ones!

Question 7

What kind of activities do you offer for the dogs during the day?

Accepted Answer

We run a wide range of enrichment activities throughout the day to ensure all of our daycare dogs are engaged and having lots of fun. Some of these include obedience training, specially prepared treat plates, ball and water play.

Question 8

Is there a nap or rest time during the day for the dogs?

Accepted Answer

After a big morning of play, the dogs usually down in the afternoon for nap time. However, if you have a dog that gets easily overstimulated, we also have a quiet room full of cosy beds and blankets for some dedicated shut eye!

Question 9

What is your policy in case of an emergency or if my dog gets sick or injured?

Accepted Answer

In the event of an emergency, sickness or injury, we will endeavour to inform owners via phone call and text as soon as possible with details, as well as follow all protocols required. If a dog requires emergency medical treatment and the owner is not available, they will be taken by one of our staff to Animal Emergency Centre in Woolloongabba, located 10 minutes from Fairfield Doggy Daycare. Please note that FDD has no liability for unavoidable injuries and illnesses that occur whilst your dog is at daycare, and we highly recommend that all owners have pet insurance.

Question 10

How do you handle behavioural issues or dogs that are nervous about socialising?

Accepted Answer

We understand that every dog has their own personality, and some may need extra time to feel comfortable in a daycare setting. Our team takes a gentle and patient approach, offering gradual introductions to new friends and monitoring play to ensure all pups feel safe. If a dog shows signs of nervousness or behavioural concerns, we will work with owners to create a tailored plan that best supports their needs.

Frequently Asked Questions